When a speeding two-wheeler unexpectedly struck the doctor’s parked car, she turned to CoverYou for swift assistance. Despite the timing of the accident, right before the insurance company’s weekend shutdown, our team took immediate action, ensuring that her Maruti Baleno was repaired and returned within a record 3 working days. The result? A stress-free, cashless settlement and a happy client who praised our quick response and support.
Challenges
The primary challenge was the weekend timing; the claim was raised on a Friday evening, right before two non-working days for the insurer. This meant the survey could only be arranged on Monday, potentially delaying the repair process.
Resolution & Action Taken
Despite the weekend delay, CoverYou ensured there were no further lags in the process. We acted swiftly by:
- Immediately registering the claim and informing the insured of the next steps.
- Coordinating with the surveyor for a prompt Monday visit.
- Keeping close contact with the workshop to ensure the repairs were completed within the promised 3-day window.
- Following up for timely Delivery Order issuance, enabling the vehicle handover on 10 April 2025.
Throughout the journey, we kept the insured updated at every stage to ensure transparency and peace of mind.
Final Outcome
The entire claim process from damage to delivery was executed seamlessly within a tight window of just 3 working days. A total of ₹20,653 was claimed, and ₹19,560 was settled on a cashless basis on 10 April 2025. The doctor expressed her satisfaction through a glowing Google review, appreciating the speed, professionalism, and end-to-end support provided by the CoverYou team.
Disclaimer
Names and details have been anonymized to protect client privacy. CoverYou presents this real case study to highlight our attention to detail and commitment to resolving even the smallest issues that can hinder a genuine claim.
