Privacy Policy

This Privacy Policy informs you of the manner in which Alexa Insurance Broker Pvt. Ltd. (CoverYou). collects, uses, maintains and discloses Personal Information collected from users (each, a “User”) of the site website (“Site”).

Collection of personally identifiable and other Information

We gather and retain your Personal Information as you supply it to us when you visit our Website. Our primary goal is to give you with a safe, efficient, pleasant, and personalised experience.

In general, you can visit the Website without exposing your identity or other personal information about yourself. You are no longer anonymous to us after you provide us with your personal information. We may collect Personal Information from Users in a variety of ways, including when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Name, email address, mailing address, and phone number all fall under the category of personal information. If a user makes a purchase on the website, we might also gather additional personal information about them, like their billing address, credit card number, expiration date, and/or other payment instrument details, like tracking data from cheques or money orders.

In order to improve our Service, we may gather non-personally identifiable data from Users, such as browser type, operating system, ISP name, etc.


A "cookie" is a tiny bit of data that a web server stores on a web browser in order to read it later from that browser. Cookies help the browser remember information that is unique to a particular user.

We store both permanent and temporary cookies on the hard drive of your computer. A user's web browser can be configured to accept cookies or to notify them when they are being sent.

Use of your information

We may use your Personal Information for the following purposes:

  • To personalize user experience

  • To improve our Site, products and services we offer,

  • To issue your policy,

  • To process payments,

  • To improve customer service,

  • To send you information and updates pertaining to your order,

  • To send periodic emails in the form of a newsletter, updates about our products or other promotions. Email unsubscribe instructions will be included at the bottom of each email or User may contact our support team.

  • To contact you via email or phone on your contact details provided to offer you information and services pertaining to the product you have opted for. You authorise us to call you for the mentioned purpose for a period of up to 30 days irrespective of whether you are registered with the NDNC registry.

Protection of your information

To prevent unauthorised access, alteration, disclosure, or destruction of your Personal Information and the data it contains that is maintained on our Site, we use appropriate data collection, storage, processing, and security procedures.

Sharing your personal information

We may share personal information with our other corporate entities and affiliates to assist us in running our business and the Site, or to administer activities such as detecting identity theft, fraud, and other potentially illegal acts, or to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have given us permission, we may share your information with these third parties for those restricted purposes

We may release personal information if required by law or if we believe, in good faith, that such disclosure is reasonably necessary to comply to subpoenas, court orders, or other legal process.

When you visit our Website, we may display advertisements from third-party advertising companies. These companies may use information about your visits to this and other websites to target you with advertisements for products and services that you might be interested in. We NEVER share personally identifying information with third-party advertising companies.


Links to third party websites

Users may encounter advertisements or other content on our Site that directs them to the websites and services of our partners and other third parties. We have no control over the information or links that appear on these sites and are not liable for the activities of websites that link to or from our Site. Browsing and interaction on any other website, including those that connect to our Site, is subject to the terms and policies of that website.

Your consent

By using the Website and/or supplying your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including, but not limited to, your consent to share your information in accordance with this Privacy Policy.

If we decide to update our privacy policies, we will announce the changes on this page so that you are always informed of what information we collect, how we use it, and when we reveal it. We encourage you to check back periodically for any changes to these terms.

"I hereby authorise and consent to Alexa Insurance Broker Pvt. Ltd. (CoverYou) to send me various information / alerts / SMS/ other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with the National Do Not Call Registry/ listed in the National Customer Preference Register or not." I also confirm that by sending any such messages or making any such calls, I will not hold Company or its authorised third-party service provider liable/institute a complaint against them under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or any other applicable regulations, including any amendments thereto, as may be applicable from time to time."

Complaints & Grievance

For any complaints, services related issues or policy, claim related queries/ customer can reach us on – our toll-free number 1800-202-6900 Or address mail to

For escalations customer can write to us at or call us at +91-8800936655

For more details on complaints and grievances, customers are requested to visit