In early April 2025, a Hyundai Verna was navigating a U-turn at Samroil near Udhampur. A smooth ride turned into a sharp jolt as the vehicle skidded and hit the divider. Luckily, in this incident, no one was hurt. But the car? It wasn’t going anywhere on its own. There was tyre damage and the suspension took a hit. And under the surface, a claim problem was already beginning to build.
What went wrong?
The car had recently been fitted with upgraded tyres. Nothing flashy, just a personal choice. But that one change turned out to be more than cosmetic. When the accident was reported a couple of days later, a routine inspection followed. The surveyor noticed the modified tyres, and that was all it took to stall the claim.
The issue wasn’t the damage or the accident. It was the question of “non-stock” parts. Something as simple as tyres had raised a red flag, and the first response was rejection of the motor insurance claim.
Who was at the centre?
A doctor who was the vehicle owner. A private individual from Jammu, who trusted the system to work when it mattered. His car was damaged, and his claim was stuck. And all of it was because the tyres weren’t the ones that came from the showroom.
When did it turn around?
The rejection wasn’t the final word. It wasn’t even a fair one. That’s when CoverYou stepped in. It took a clear explanation, grounded in facts rather than policy jargon, to break through. The tyres hadn’t been oversized, violated safety standards, or extended beyond the vehicle body. They didn’t interfere with the function. They were well within permissible fitment. The rest of the car was exactly as it was supposed to be.
CoverYou’s legal team reviewed the case and connected with the in-house surveyor to present the technical position simply and clearly. Once that was made clear, the line shifted. The suspension damage? Approved. The rest of the repair? Greenlit. Only the tyre cost was excluded. What began as nearly developed into a successful, fair settlement because someone took the time to understand the story behind the claim.
Where did it lead?
The car went in for repair, and every part except the aftermarket tyre was covered. The total bill crossed ₹3.14 lakh, and the approved amount was ₹3,05,198. The claim was processed as cashless. The car was back on the road by May 26. From accident to repair, the entire journey was handled with no more delays and questions.
Why does it matter?
Because for CoverYou, this isn’t just about one claim. It’s about the fine line between what’s fair and what’s easy to dismiss. One personal choice, something as everyday as fitting new tyres, almost stalled a genuine claim. Not because the owner did anything wrong, but because systems often default to suspicion.
This case is a reminder that what matters isn’t just what’s written in the policy; it’s how a situation is understood. And how quickly action is taken to make things right. That’s what CoverYou and its legal team ensured here.
How was it all resolved?
Not through any drama or through escalation. But by knowing the facts, telling the story clearly, and pushing for a fair outcome. The modified tyres didn’t get covered, but everything else did. And the vehicle was back on the road, fully repaired, within weeks of the accident.
Conclusion
This wasn’t a story of big crashes or media headlines. Just a small curve in the road, a slip, and the kind of issue anyone could face. What made the difference? Speed, Clarity, and a legal team that knew how to get the story heard
