For most people, motor insurance claims are time-consuming and frustrating. But not when you’re backed by a support system that moves as fast as you do. This case showcases how CoverYou provided end-to-end assistance to a doctor, a radiologist from Rohtak, after her Honda Amaze met with an accident near Delhi Bypass. Despite the case being initiated independently, CoverYou stepped in mid-process and ensured the claim was settled seamlessly, quickly, and with zero hassle.
Case Background
On 18 April 2025, the doctor’s vehicle was involved in an accident on the Delhi Bypass in Rohtak, Haryana. Though she had already informed the insurer, she reached out to CoverYou on 21 April for assistance in expediting the process. Her car was already at the workshop when we got involved. Our team sprang into action immediately, coordinating with the workshop and the surveyor to get the job done without delay.
Challenge
This case had no major complications, a rare thing in motor claims. However, the need for rapid execution was critical due to the insured’s busy professional schedule. Ensuring same-day approvals and coordinating all stakeholders required consistent follow-ups and clear communication.
Resolution & Action Taken
The CoverYou claims team stayed in constant touch with the workshop and the surveyor to:
- Fast-track the vehicle inspection
- Ensure repair work was done the same day as approval
- Push for invoice submission and prompt DO issuance
Thanks to this hands-on approach, the claim was wrapped up in just four days from the time we got involved, and the doctor’s experience remained stress-free throughout.
Final Outcome
The claim was processed with zero friction and closed within days. A total amount of ₹8,144 was claimed, and ₹7,144 was successfully settled on a cashless basis on 24 April 2025. The swift and professional handling of the entire process earned the appreciation of the insured, who was highly satisfied with the speed and transparency offered by CoverYou.
Disclaimer
All client and hospital names have been anonymized for privacy. This real case demonstrates CoverYou’s expertise in handling high-risk claim situations, even when standard procedures are missed. With empathy, expertise, and persistence, we turn complexity into clarity.
