When a practicing orthopedic surgeon from Indore faced a cracked windshield on her Mahindra XUV 700, she was told by an authorized workshop that repairs would take 15 days due to part unavailability. Considering her busy work schedule and dependency on her vehicle, this was unacceptable. She reached out to coveryou, and within just one day, the entire claim was processed, the repair was completed, and her vehicle was back on the road, all thanks to swift coordination and timely intervention by our team.
Case Timeline
- 15 May 2025: Claim request received via WhatsApp. Workshop alternatives were identified within 15 minutes.
- 16 May 2025: Vehicle dropped at workshop, survey completed, work approval received, repair finished, and vehicle returned all in a single day.
Challenges
The authorized workshop required 15 days for the part to arrive and complete the windshield repair, which was not feasible for the doctor due to her professional commitments.
Resolution & Action Taken
We swiftly identified a nearby workshop that could complete the repair in a day. After receiving confirmation from the doctor, we arranged claim intimation, coordinated with the surveyor, shared documentation and images, and ensured real-time communication between all parties. The repair was completed on 16 May, and the insured received her vehicle back the same day, avoiding unnecessary downtime.
Final Outcome
The claim was successfully closed within one day of the vehicle being dropped off, with a requested amount of ₹8,363 and a final settled amount of ₹6,363 through the cashless mode. The claim was settled on 16 May 2025. The doctor was extremely satisfied with the turnaround time and quality of service. She praised the quick coordination and end-to-end support by CoverYou, leaving a positive review in appreciation.
Disclaimer
Names and details have been anonymized to protect client privacy. CoverYou presents this real case study to highlight our attention to detail and commitment to solving even the smallest issues that can hold up a genuine claim.
